First Direct Resolutions (FDR)

First Contact. Direct Action

First Direct Resolutions are a locally based and owned business. Both The Directors, Jill and Jo have lived on the Mornington Peninsula for over 10 years.

They collectively possess over 36 years call centre experience dealing with difficult and sensitive calls, both having worked in major Banks in the UK. Jo has 15 years as a real estate agent managing sales teams and a property management department. Jill has worked as a Business Manager in finance and education.

They’re proud to have received positive comments from local neighbours who have seen a reduction in the number of noise issues created by guests. They believe FDR has played a significant role in the reduction of these complaints because FDR contact each new guest on arrival.

Jill & Jo have also received excellent feedback from Property Managers, guests and neighbours for their high level of customer service.  Please click here to see their testimonials.

The First Direct Difference

  • We operate 24/7 – 365 days per year
  • Disruptive Guests & Noise Management
  • After hours noise complaint calls
    for your property
  • Handle parking and rubbish incidents
  • Liaison between neighbours & guests
  • Incident report after each complaint
  • We offer a robust process to deal with all complaints quickly and efficiently
  • Deploy mobile security when required
  • Pre stay call for each new guest

What we do

Jill and Jo established First Direct Resolutions (FDR) after 2 years researching the impact of anti-social behaviour created by guests staying at local Airbnb and Holiday Homes. As local residents their own Council (Mornington Peninsula Shire)  also identified a need to reduce the amount of anti-social complaints and help keep the peace on the beautiful Mornington Peninsula.

FDR are the first point of contact for all out of hours calls from Neighbours, Guests, Property Owners and Property Managers.

Why Choose First Direct Resolutions?

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We assist and support Airbnb Hosts, Short Stay Rental Property Managers & Holiday Home Owners with noisy or disruptive short stay holiday guests.

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We have the ability to increase our workforce, so you don’t have to.

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We can tailor a flexible solution to suit your business needs.

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We collectively possess over 36 years call centre experience dealing with difficult and sensitive calls.

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For a small daily fee avoiding risk of a hefty fine.

Short Stay Support Services on the Mornington Peninsula

We assist and support Airbnb Hosts, Short Stay Rental Property Managers & Holiday Home Owners with noisy or disruptive short term guests.

First Contact. Direct Action.

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